Terms of service

These terms and conditions ("Terms") apply to every purchase from Purely Porcelain (Pty) Ltd through www.purelyporcelain.co.za (the "Website"). Please read them before you place an order. Clauses that limit our liability or place risk on you are printed in bold.

1. About us

The Website is owned and operated by:

Full name Purely Porcelain (Pty) Ltd
Trading name Purely Porcelain
Legal status Private company
Registration number 2016/193862/07
Directors Fiona Grills, Megan Grills, Michael Grills and John Grills
Place of registration South Africa
VAT number 4240277923
Physical address Purely Porcelain Studio, Shop 17, Imhoff Farm, Kommetjie, 7975
Address for legal notices Purely Porcelain Studio, Shop 17, Imhoff Farm, Kommetjie, 7975
Telephone 076 839 3580
Email shop@purelyporcelain.co.za
Website www.purelyporcelain.co.za
Industry memberships / codes of conduct None

2. Using the Website and accepting these Terms

  1. By placing an order, you confirm that you have read and accept these Terms, our Returns Policy and our Privacy Policy.
  2. You must be 18 or older, or have a parent or guardian's consent, to place an order.
  3. You may view, save and print these Terms at any time from the link at the bottom of every page.
  4. We may update these Terms from time to time. The version on the Website when you place your order applies to that order.

3. Products and descriptions

  1. We describe and photograph our products as accurately as we can, including size, colour and care instructions.
  2. Our porcelain is hand-sculpted. Small variations in glaze, colour, shape and markings are a natural part of the product and are not defects.
  3. Colours may look slightly different on different screens.
  4. All products are subject to availability. If an item is out of stock after you order, we will tell you and refund you in full.

4. Prices and payment

  1. All prices are in South African Rand and include VAT at 15%.
  2. Delivery costs are shown separately at checkout before you pay. The total at checkout is the full amount you will pay.
  3. We accept [payment methods, e.g. card and EFT]. Payments are processed by Yoco, which uses secure encryption. We do not store your full card details.
  4. If a price on the Website is clearly wrong because of an obvious error, we will tell you before dispatch. You may then accept the correct price or cancel for a full refund.

5. Orders

  1. Before you pay, the checkout lets you review your whole order, correct any mistakes, or cancel.
  2. After you order, we email you an order confirmation. A contract exists between you and us once we have received your payment and sent that confirmation.
  3. We may decline an order, for example if payment fails or we suspect fraud. If we decline an order after you have paid, we will refund you in full.

6. Delivery and risk

  1. We deliver within South Africa only, by The Courier Guy. Delivery costs and estimated times are shown at checkout.
  2. We aim to dispatch orders within 3 to 5 business days of payment, and in any event within 30 days, unless we agree otherwise with you. If we cannot deliver within 30 days, we will tell you and you may cancel for a full refund.
  3. Each order is packed for fragile goods. The goods remain at our risk until they are delivered to you or to the person who accepts delivery at your address.
  4. Please unpack and check your order as soon as it arrives. Report any delivery damage as soon as possible, ideally within 48 hours, with photos of the item, packaging and box label, and keep all packaging until your claim is settled.
  5. Once goods have been delivered in good condition, all risk of loss or damage passes to you.
  6. If no one is available to accept delivery, the courier's redelivery or collection terms apply. Extra costs caused by a wrong address you gave us are for your account.

7. Cooling-off, returns and refunds

Our full Returns Policy forms part of these Terms. In short:

  1. Damaged, defective or incorrect goods: if goods arrive damaged, are not what you ordered, or have a manufacturing defect within 6 months of delivery, you may choose a repair, replacement or refund. We pay the return shipping.
  2. 7-day cooling-off: under section 44 of ECTA, you may cancel your order by written notice within 7 days of receiving it, without reason. The goods must be returned unused, in their original packaging. You pay the direct cost of returning them. We refund you within 30 days of your cancellation.
  3. No other returns: we do not accept returns, exchanges or refunds for change of mind after the cooling-off period.
  4. Damage after delivery is not covered. We do not repair, replace or refund items that are dropped, knocked, chipped or broken after delivery, or damaged through misuse or not following the care instructions.
  5. Refunds are paid to your original payment method.

8. Limitation of liability

  1. To the extent the law allows, we are not liable for any indirect or consequential loss, or for loss caused by misuse of our products, by not following care instructions, or by events outside our reasonable control (such as courier delays, strikes, load-shedding or natural disasters).
  2. Porcelain is fragile and can break or chip if dropped or knocked, and may become hot. Use it with reasonable care and follow the care instructions supplied.
  3. Our total liability for any order is limited to the amount you paid for that order, except where the law does not allow this limit.
  4. Nothing in these Terms limits your rights under the Consumer Protection Act or ECTA, or our liability for harm caused by our gross negligence or unsafe goods.

9. Privacy and security

  1. We collect only the personal information we need to process and deliver your order and to contact you about it, such as your name, address, email and phone number.
  2. We handle your information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy. We do not sell your information.
  3. We will only send you marketing if you have agreed to it, and you can unsubscribe at any time.
  4. Payments are processed securely by Yoco; we do not see or store your full card details.
  5. Our Information Officer is Megan Grills, reachable at info@purelyporcelain.co.za.

10. Intellectual property, complaints and general

  1. Intellectual property: all content on the Website, including photos, designs, text and logos, belongs to Purely Porcelain (Pty) Ltd or its licensors. You may not copy or use it without our written permission.
  2. Records: you can view a record of your order at any time in your order confirmation emails. We keep transaction records for at least 5 years.
  3. Complaints: contact us first at shop@purelyporcelain.co.za and we will try to resolve the issue within 3 to 5 business days. If we cannot, you may refer the matter to the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.
  4. Governing law: these Terms are governed by the laws of the Republic of South Africa.
  5. Severability: if any clause is found invalid, the rest of these Terms still applies.
  6. Notices: we may send notices to the email address you gave us. Legal notices to us must go to the address for legal notices in section 1.